Privacy Policy

Welcome to SoleMet ("we", "us", or "our"), operated from Yavatmal, Maharashtra, India under the domain solemet.com. We are committed to protecting your privacy and handling your personal data with full transparency and respect.

By visiting our website and placing an order, you agree to the terms described in this Privacy Policy. Please read it carefully.

We collect information that is necessary to process your orders, provide customer support, and improve your shopping experience. This includes:

• Personal Identification: Full name, email address, mobile number
• Delivery Information: Shipping address, city, state, and PIN code
• Order Information: Products purchased, order amount, order history
• Communication Data: Messages sent via our contact form, email, or WhatsApp
• Technical Data: IP address, browser type, device type, pages visited, and time spent on site (collected automatically via Google Analytics)
• Payment Reference: Transaction IDs provided by our payment gateway (we do NOT store your card or bank details)

We do not collect any sensitive personal data such as Aadhaar numbers, PAN numbers, biometric data, or financial credentials.

The information we collect is used solely for the following purposes:

• Order Processing: To confirm, pack, and ship your orders to the correct address
• Customer Support: To respond to your queries, complaints, and return/exchange requests
• Order Updates: To send you tracking information, delivery confirmations, and order status via SMS, email, or WhatsApp
• Improvements: To analyze website traffic and improve our product pages, checkout experience, and site performance
• Marketing (with consent): To send you offers, new arrivals, and promotions — you may unsubscribe at any time
• Legal Compliance: To comply with applicable laws including GST regulations and consumer protection laws

We only share your information with trusted service providers who assist us in operating our business. These partners are bound to use your data only for the purpose of providing their service to us.

• Logistics Partners: Your name, phone number, and delivery address are shared with shipping carriers (such as Shiprocket, Delhivery, or Blue Dart) to fulfill your order
• Payment Gateways: Razorpay and other payment processors receive your payment details solely to process transactions securely
• Hosting Provider: Hostinger stores website data on secure servers
• Analytics Tools: Google Analytics receives anonymized usage data to help us understand website performance
• Legal Authorities: We may disclose your information if required by law, court order, or government regulation

We do not share your personal information with advertisers, data brokers, or any other unauthorized parties.

All payments on solemet.com are processed through secure, PCI-DSS compliant payment gateways including Razorpay. We accept UPI, Debit/Credit Cards, Net Banking, Wallets, and Cash on Delivery (COD).

We use SSL encryption (HTTPS) across the entire website to ensure your data is protected during transmission. Our hosting infrastructure on Hostinger uses enterprise-grade security protocols.

Despite these measures, no internet transmission is 100% secure. We encourage you to use strong passwords and to not share your account credentials with anyone.

Our website uses cookies — small text files stored on your device — to enhance your browsing experience and help us understand how our site is being used.

• Essential Cookies: Required for core website functions like the shopping cart, checkout, and login sessions
• Analytics Cookies: Google Analytics uses cookies to track page visits, session duration, and traffic sources (data is anonymized)
• Preference Cookies: Remember your settings such as currency and language preferences
• Marketing Cookies: Facebook Pixel may be used to measure ad performance and show relevant ads on social media platforms

You can control or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of our website, including the ability to complete purchases.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

• Order Records: Retained for a minimum of 7 years as required under Indian GST and tax regulations
• Customer Account Data: Retained while your account is active or as needed to provide services
• Contact Form Submissions: Retained for up to 12 months for customer service reference
• Analytics Data: Anonymized and retained per Google Analytics' default retention period

If you wish to have your personal data deleted from our records, please contact us at solemet03@gmail.com. We will process your request within 2–3 working days, subject to legal obligations.

As a customer of SoleMet, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you
• Right to Correction: You may ask us to update or correct inaccurate information
• Right to Deletion: You may request deletion of your personal data, subject to legal retention requirements
• Right to Opt-Out: You may unsubscribe from marketing communications at any time by emailing us or clicking the unsubscribe link in any email
• Right to Complain: You have the right to raise a concern with us directly, and if unresolved, with the relevant authority under the Information Technology Act, 2000

To exercise any of these rights, contact us at solemet03@gmail.com with your registered name and email address. We will respond within 2–3 working days.

Our website may contain links to external platforms such as our Instagram, Facebook, or partner websites. These third-party websites have their own privacy policies, which are independent of SoleMet.

We are not responsible for the content or privacy practices of any external site. We encourage you to review the privacy policy of any site you visit through our links.

SoleMet's website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18.

If you believe that a minor has submitted personal information to our website, please contact us immediately at solemet03@gmail.com and we will take prompt action to remove that information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make significant changes, we will publish the revised policy on this page.

We encourage you to review this page periodically. Continued use of solemet.com after any update constitutes your acceptance of the revised policy.

For significant changes, we may notify registered customers via email.